FAQs

How do I pay?

We accept Paypal and all major credit cards

Do you ship Internationally?

Yes we do!

How long will it take for my order to arrive?

Orders are usually shipped within 2 business days of being placed, but sometimes longer if there is an issue or a high volume of sales. Feel free to contact us at customerservice+H2KEU@wearenations.com  to check on the status of your order. 

We ship all orders in the same order they entered our system.

You'll get an email from us with your tracking number as soon as it ships. 

If you ordered a pre-order only item, your order will be shipped to arrive as close to the date listed in the product description. We cannot guarantee the arrival date of your pre-order item, but always aim to have it arrive as close to the street release date as possible. 

We do not cover the cost of any custom duties or taxes due. These fees are responsibility of the recipient and these fees are collected at the time of delivery. Customs fee are determined your by country's government and We Are Nations, Inc does not acquire any of the funds.

 

Customs? 

Although charges are not always incurred, assessment of duties and taxes are based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.  Because the rules and standards vary so much from country-to-country, it is best to contact local customs office if you have any further questions specific to custom fees.

 
Will I receive a tracking number?

Yes you will! Your order confirmation email will include the tracking information for your special order.
 
There was a problem with my order, who should I contact?
Just email us at customerservice+H2KEU@wearenations.com. We will always do our best to keep up with each and every email, but if you don't hear back within a couple days send us another! The last thing we want is for you to feel dissatisfied and ignored.